Below are the details regarding our shipping process. Please read through to ensure your order is handled as efficiently as possible.

Processing Time

• Order Processing Time: All orders are processed within 1-3 business days of receiving your payment. Orders placed on weekends or holidays will begin processing the following business day.

• Order Confirmation: You will receive an email confirmation once your order is processed and ready to ship.

Shipping Methods

We offer the following shipping options:

• Standard Shipping (5-7 business days)

• Expedited Shipping (2-3 business days)

• Overnight Shipping (Next business day, if placed before 12 PM EST)

Shipping fees are calculated at checkout based on your order size, shipping destination, and the selected shipping method.

Free Shipping

• Domestic Orders: Free standard shipping on orders over $50 (within the U.S.).

• International Orders: Free standard shipping on orders over $150.

Shipping Locations

• Domestic Shipping: We ship to all 50 states within the United States.

• International Shipping: We currently offer international shipping to the following countries:

  • Canada

  • UK

  • Australia

  • European Union countries

  • Additional countries may be added in the future.

Shipping Rates

Shipping rates vary based on location, order weight, and the shipping method selected. Rates will be displayed at checkout.

Order Tracking

Once your order has shipped, we will send you a tracking number via email so you can monitor your shipment’s progress. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

Lost or Damaged Shipments

We want your products to arrive safely! If your order is lost, damaged, or shows any signs of tampering during shipping, please contact us immediately at support@hairquestjourney.com. We will investigate the issue and resolve it to ensure your satisfaction.

Customs and Duties (International Orders)

For international shipments, customs fees and import taxes may apply based on your country’s regulations. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information.

Address Accuracy

Please ensure your shipping address is correct before submitting your order. Hair Quest Journey is not responsible for any delays or issues caused by incorrect addresses. If you notice an error after placing your order, contact us immediately, and we will do our best to assist you in updating the address.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address or inability to deliver), we will contact you to confirm the correct address. A reshipping fee may apply for re-delivery.

Shipping Restrictions

Certain products (such as those containing alcohol or specific chemicals) may be restricted from shipping to certain locations. If any restrictions apply to your order, we will notify you and offer a suitable alternative if necessary.

Holiday Shipping Schedule

During peak seasons or holidays, shipping times may be delayed due to increased demand. Please order early to ensure timely delivery for any special occasions.

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Contact Us

If you have any further questions about shipping or need assistance with an order, please feel free to reach out to us at hairquestjourney@gmail.com. We are here to help!

Thank you for choosing Hair Quest Journey!